Urgent Problems & Out of Hours

Life Threatening Emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.


The surgery is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident & Emergency (A&E) Department at the Princess Alexandra Hospital, Telephone 01279 827000

Also in the event of poisoning or overdose the attend A&E

To help, please download our guide on the use of Accident and Emergency.

Urgent Problems during Surgery Hours

In the event of sudden onset of your illness, you can be treated as an urgent patient by making an appointment to see the Duty Doctor up to 48 hours in advance or Nurse Practitioner up to 24 hours in advance. Our phone lines are open from 8am for booking urgent appointments - We would respectfully ask that patients request 'routine' appointments from 8.30am onwards.

If a genuine 'emergency' arises at any time during our opening hours, you are free to contact the surgery for further advice.

We have a rota of duty doctors during surgery times where a doctor is appointed specifically to deal with urgent patients by appointment. You may not be able to see a doctor of your choice.

Do you need an Urgent Appointment ?

How to Get Help when the Surgery is Closed

If you have an urgent problem outside normal surgery hours, please call the surgery on 01279 215415.

You will given the choice of holding for NHS 111 (who can re-direct to PELC - Your local out of ours Doctor service) or putting the receiver down and calling NHS 111 directly.

Calls to 111 are free from land lines and mobile telephones. Lines are open 24/7, every day of the year.

You can call 111 when you think you need to go to the Emergency Department at the hospital, or another Urgent Care Service, if you need advice outside surgery opening hours or you are not sure who to call for medical help.

Please only visit the A&E department if it is an emergency.