Keats House Health Centre, Bush Fair, Harlow, Essex, CM18 6LY

Online: Contact Us Online
Telephone: 01279 215 415 ( Out of Hours: 111 )

National Health Service Logo

Urgent Problems and Out of Hours

Life Threatening Emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

Top of Page


The surgery is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident and Emergency (A&E) Department at the Princess Alexandra Hospital, telephone 01279 827000

Also in the event of poisoning or overdose the attend A&E

To help, please download our guide on the use of Accident and Emergency.

Top of Page

Urgent Problems during Surgery Hours

We have daily appointments for urgent problems which need to be dealt with on the same day. These appointments are for single problems only.

All requests for urgent appointments are given priority and are subject to initial telephone triage by a GP. Our phone lines are open from 8am to 9am for 'urgent' appointments only. We would respectfully ask that patients request 'routine' appointments from 9am onwards.

If a genuine emergency arises at any time during our opening hours, you are free to contact the surgery for further advice.

Do you need an Urgent Appointment ?

Top of Page

How to Get Help when the Surgery is Closed

If you require urgent medical assistance out of surgery hours please contact NHS 111. To get help from NHS 111, you can:

NHS 111 is available 24 hours a day, 7 days a week. Calls to this service are free from both landlines and mobiles.

Please only visit the Accident and Emergency (A&E) department if it is an emergency.