Keats House Health Centre, Bush Fair, Harlow, Essex, CM18 6LY

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Telephone: 01279 215 415 ( Out of Hours: 111 )

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MISSED FACE TO FACE APPOINTMENTS KEEP EVERYONE WAITING

We have seen a significant increase in the number of wasted Face to Face appointments through patients failing to attend without informing the surgery. Please help us.

Week Commencing Monday 11th October 2021

39 patients missed a face to face appointment.

That is 39 missed opportunities or 490 minutes or 8 hours 10 minutes of clinicians time.

If you can’t make your appointment, please let us know!

You cannot recycle wasted time

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Missed Face to Face Appointments Policy

Due to an increase in the number of wasted Face to Face appointments through patients failing to attend without informing the surgery, it has become necessary to remind patients of the following policy:

If any patient fails to attend for 3 or more appointments they may be removed from this practice list and find an alternative doctor.

If you cannot attend your appointment for whatever reason please let us know as soon as possible so that we may then offer the appointment to someone else.

Thank you for your cooperation.