All Polices

Zero Tolerance to Violence Policy

All practices, in line with government guidelines, have a ‘Zero Tolerance to Violence’ policy. This means that any violent or abusive behaviour or perceived threatening behaviour, whether verbal or otherwise to staff or members of the public on practice premises will not be tolerated. We can refuse to provide a service, report the incident to the Police and request that the patient and their family be removed from their Practice list.

#ZeroTolerance

NHS staff should be able to come to work without fear of violence, abuse or harassment from other staff or the general public

  • We are the NHS
  • We Are Proud To Be Diverse.
  • We Say No To Racism And Discrimination.
  • We Do Not, And Must Never, Accept Racism In Any Part Of Our NHS. We Have A Zero Tolerance To Discrimination And Racism

Chaperones

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required.Patients are advised to ask for a chaperone if required, (at the time of booking an appointment, if possible), so that arrangements can be made and the appointment is not delayed in any way. The Healthcare Professional may also require a chaperone to be present for certain consultations.

A Chaperone Policy is clearly displayed in the waiting area, reception and in all of the clinical consultation rooms.  All staff who Chaperone are DBS (Criminal Records) checked.

Safeguarding Adults and Children

The aims of the practice are to ensure that we:

  • Stop abuse
  • Prevent harm and reduce the risk of abuse
  • Safeguard adults in a way that supports them to have choice and control
  • Promotes an approach that improves the lives of the adults concerned
  • Raise public awareness so that communities play their part in preventing abuse
  • Provide information and support in accessible ways
  • Address the cause of the abuse or neglect

All of our staff have had a DBS (Criminal Records) check and receive the relevant Safeguarding Training.

Other websites which may be of interest:

NSPCC Safeguarding children and child protection

AgeUK Safeguarding older people from abuse and neglect

NHS Summary Care Records

As part of a mandatory, national programme each GP Practice will have to make a summary care record for each patient (unless the patient has already opted out). Please read the information regarding this.

If you wish to opt out download and complete the opt out form and return to the Practice (see below).

Information Website

Further information about NHS Summary Care Records can be found at the NHS Digital website.

Information Leaflets and Opt Out Form

My Care Record

My Care Record enables health and care professionals to access information about you to improve your care.

The Hamilton Practice is part of My Care Record, an approach to improving care by joining up health and care information. Wherever possible, health and care professionals will be able to access your records from other services when it is needed for your care. For example, a hospital doctor, community nurse, or social worker involved in your care could view the information they need from your GP record.

More information, including answers to frequently asked questions and a list of the organisations that are taking part can be found on the My Care Record website.

Your Health Records

How the local NHS uses and protects the information held about you

To help your GP provide you with even better care The Hamilton Practice, along with others in west Essex, is participating in a scheme that allows your GP health record to be linked with records other health professionals have about you.

Your Health Records leaflet.

If you wish to opt out of your pseudonymised data being extracted please write to our Practice Manager and your records will be coded to avoid any extraction being made.

Those patients who have previously opted out do not need to write in again, your records have already been coded accordingly

How the NHS Uses and Protects Your Health Records

How the local NHS uses and protects the information held about you leaflet.

Confidentiality

If you wish to speak to the receptionist in confidence, there is a quiet area available away from the main reception.

Please ask.

Planning and Research Data

We are providing data to NHS Digital as part of the General Practice Data for Planning and Research data collection, so that patient data can be used to help improve everyone’s health and care. Under data protection law we must tell you about how we use your personal information. Please see General Practice Data for Planning and Research: GP Practice Privacy Notice for further information.

If you would like to opt out please download and complete a Register your Type 1 opt out preference form (Microsoft Word) and return it to your surgery.

General Data Protection Regulation (“GDPR”)

The GDPR requires practices to process data fairly and in a transparent manner which is easily accessible and easy to understand. This means that practices must provide information to patients about how the practice processes patient data in the form of a ‘practice privacy notice’.

Please click on the links below to see The Hamilton Practices’ privacy notices: