Keats House Health Centre,
Bush Fair, Harlow,
Essex, CM18 6LY

Practice Polices and Service Information

This section lists some of the most important Practice Policies and supporting service information. It is not practical to list all of the Practice policies on this website but please speak to our Practice Manager if you require details of our other policies.

Safeguarding Adults and Children

The aims of the practice are to ensure that we:

  • Stop abuse
  • Prevent harm and reduce the risk of abuse
  • Safeguard adults in a way that supports them to have choice and control
  • Promotes an approach that improves the lives of the adults concerned
  • Raise public awareness so that communities play their part in preventing abuse
  • Provide information and support in accessible ways
  • Address the cause of the abuse or neglect

All of our staff have had a DBS (Criminal Records) check and receive the relevant Safeguarding Training. Other websites which may be of interest:

NSPCC Safeguarding children and child protection

AgeUK Safeguarding older people from abuse and neglect

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All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required.

Patients are advised to ask for a chaperone if required, (at the time of booking an appointment, if possible), so that arrangements can be made and the appointment is not delayed in any way. The Healthcare Professional may also require a chaperone to be present for certain consultations.

A Chaperone Policy is clearly displayed in the waiting area, reception and in all of the clinical consultation rooms.  All staff who Chaperone are DBS (Criminal Records) checked.

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Zero Tolerance to Violence Policy

All practices, in line with government guidelines, have a 'Zero Tolerance to Violence' policy. This means that any violent or abusive behaviour or perceived threatening behaviour, whether verbal or otherwise to staff or members of the public on practice premises will not be tolerated. We can refuse to provide a service, report the incident to the Police and request that the patient and their family be removed from their Practice list.


NHS staff should be able to come to work without fear of violence, abuse or harassment from other staff or the general public

  • We are the NHS
  • We Are Proud To Be Diverse.
  • We Say No To Racism And Discrimination.
  • We Do Not, And Must Never, Accept Racism In Any Part Of Our NHS. We Have A Zero Tolerance To Discrimination And Racism